Help and Support Information

We're here to help! Bruin One Access digital course materials are accessed directly through the UCLA Store Course Materials link on your Bruin Learn course website. Printed materials for the program are available for pickup at the appropriate UCLA Store location. Information regarding timing and location to pick up your non-digital materials will be sent to the email account that you have on file with the UCLA Registrar. If you have issues accessing the materials through Bruin Learn or have difficulties with your BookShelf account, please contact VitalSource live chat available 24 hours a day or email at support@vitalsource.com.

Participation

If you have questions about the Bruin One Access program, billing or have been unable to resolve access issues with VitalSource technical support, contact the Bruin One Access team at bruinoneaccess@asucla.ucla.edu or Ackerman Textbooks 310-206-0784.

Technical Support Contacts

Support contacts will vary based on the delivery method for the individual course materials. For materials delivered directly through the UCLA Store Course Materials tool on Bruin Learn, contact VitalSource and utilize the 24/7 Chat functionality. For course materials delivered via separate publisher links on your Bruin Learn website, contact the applicable publisher's technical support website.

• UCLA Library
  https://www.library.ucla.edu/help/services-resources/ask-us/askus@library.ucla.edu
• Bruin Learn
  https://coe.bruinlearn.ucla.edu/bruinlearn-support@it.ucla.edu
• UCLA IT Services (including VPN support)
  https://ucla.service-now.com/support?id=homehelp@it.ucla.edu310-267-4357 (HELP)
• Cengage
  https://support.cengage.com/magellanweb/TechSupport/login.aspx
• Cognella
  https://cognella.com/contact/
• Conversifi
  https://conversifi.zendesk.com/hc/en-us/requests/newsupport@conversifisource.com
• Macmillan
  https://mhe.my.site.com/macmillanlearning/s/
• McGraw Hill
  https://mhedu.force.com/CXG/s/
• Norton
  https://wwnorton.com/student
• Pearson
  https://support.pearson.com/getsupport/s/
• RedShelf
  https://solve.redshelf.com/hc/en-us/requests/new
• Vista Higher Learning
  https://vistahigherlearning.com/support/technical-support
• Wiley
  https://support.wiley.com/s/
• Kudu
  https://kudu.com/support.htmlsupport@kudu.com

If you are unable resolve any issue with VitalSource or the publisher directly, please email us at bruinoneaccess@asucla.ucla.edu and provide the case number or technical support help desk information and we will attempt to help resolve the issue or escalate the support case with our publisher contacts.