TechZone Services

Expert diagnostics, repair, upgrades, and new-computer setup from the UCLA Store Computer Store — plus extended protection plans to keep your device covered.

Repair & Service

Hardware Troubleshooting & Repair

  • Apple Authorized Service Provider — now servicing iPhone!
  • Ask about Windows repair options

Upgrades & Maintenance

  • Memory
  • Hard drives
  • Data transfer and recovery

New Computer Setup Assistance

  • Free set-up service, including data transfer from your working computer

Rates, Fees & Policies

Repair Labor

$80 per hour.

Minimum Inspection Fee — $65

Inspection is included in repair costs and only charged separately when no repair is authorized. All repairs are covered under a minimum 30-day labor and 90-day parts warranty. We have experienced technicians on the premises Monday through Friday, and our service desk is open for drop-offs on weekends.

Parallels / Boot Camp® Setup on Your Mac

$40 labor. Does not include the cost of Windows or Parallels software. Additional labor fees may apply for data backup and recovery, or extensive Windows setup and personalization.

Track your repair online, anytime.
Open the Online Portal

The UCLA Store recommends regular data backup; we assume no responsibility for lost data. Items left in the store over 90 days will become the property of the UCLA Store. Prices do not include parts and are subject to change.

Questions about a repair or service?
Call (310) 825-6952

Extended Warranty & Protection Plans

AppleCare+

  • Parts and labor
  • Carry-in repair service at Apple Retail Stores and Authorized Service Providers
  • Mail-in repair service using a prepaid shipping box provided by Apple
  • Covers defects in materials and workmanship; extends to included accessories such as the power adapter
  • Software support on macOS, Apple-branded apps, printers, and networking
  • Accidental damage protection, subject to a service fee per incident
  • 3 years of coverage

Safeware

  • Parts and labor
  • Nationwide network of approved repair facilities
  • Mail-in repair service using a prepaid box on select devices; for all other devices the owner is responsible for the cost of postage, insurance, packaging, and shipping
  • Covers defects in materials and workmanship and failures from wear and tear, plus accidental damage (including drops, spills, and cracked screens) for the purchased coverage term
  • No Lemon Guarantee — if the computer fails 3 times for the same issue during the selected term, it will be replaced with a like, kind, and quality unit
  • 2, 3, or 4 years of coverage