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UCLA Campus Pick Up & Delivery Information


Processing Times
Processing varies by department. Please allow additional processing time during peak seasons, promotional and special events. We try our best, but ordering an item doesn’t guarantee it will ship! Product sells out or is found unsuitable to be shipped. We apologize ahead of time for any inconvenience this may cause. 
Add 4-6 weeks processing for orders paid by check.

Apparel & Accessories

Apparel & Accessories processing times vary by season, and expect delays during the holiday season, and promotional events. If an item sells out before your order can be fulfilled, the item will be canceled off your order. You will only be charged for what ships when it ships.

Computers

Call for processing times (310) 825-6952. International Shipping not available for computer products.

Graduation Etc. & Campus Photo Studio

Professional photo prints take 7-10 days for processing, 1 week or less for digital images. Add 14 business days to orders of personalized items (graduation sashes). Commencement items and portraits are non-returnable, and not exchangeable for other items. Diploma frames cannot be shipped outside contiguous USA.

Textbooks

Most course materials arrive on campus a few weeks before each term begins, please allow 1-3 days for online order processing of in-stock items. For order availability, pick up locations and other details, see Textbook Customer Service.

Shipping Information
Shipping method chosen indicates transit time after an order has been processed and packed. Once shipped, your tracking number will provide you with updates and estimated delivery date.

The UCLA Store is not responsible for carrier delays due to weather, address errors entered by purchaser, or unforeseen events.

Transit times below DO NOT include processing times. They refer to the travel time once item is scanned by the delivery service. The UCLA Store is not responsible for any carrier delays caused by poor weather, package mishandling or customer address errors. Due to current pandemic conditions, times shown are not guaranteed.

Standard Ground
Details: Not available to AK, HI, and U.S. Territories
Transit Time: 2-7 business days*. This does not include processing (time needed to pull and pack your order).
Cost: $8.95
Overseas US States & Territories Air Freight
Details: Not available to PO or APO Box Addresses
Transit Time: 2-5 business days* This does not include processing (time needed to pull and pack your order).
Cost: $18.95
Rush Shipping
Details: Not available to P.O. or APO Box Addresses
Transit Time: 2 -3business days. This does not include processing (time needed to pull and pack your order).
Cost: $18.95
Priority Shipping
Details: Not available to P.O. or APO Box Addresses
Transit Time: 1 business day* This does not include processing (time needed to pull and pack your order).
Cost: $28.95
International Shipping:
By placing your order, you agree to the following terms: Recipient will pay for any additional duties or fees imposed by the destination location upon delivery. These can be 30%-150% of the total value of the merchandise. Please determine these costs before placing your order, and notify the recipient, as they can be higher than expected. Orders refused upon delivery, or canceled once shipped will be considered an "abandoned package" and ineligible for a refund.

Details: Not available for computer products, diploma frames, and oversized items as indicated on select product pages.
Transit Time: Varies
Cost: $38.95

*Note: business days are defined as 9:00 am – 5:00 pm PT, Monday – Friday and exclude holidays and weekends. Orders are processed and shipped out during regular UCLA campus office hours.

UCLA Campus Pick up & Delivery Information

UCLA Housing Mail Center Delivery

Not available to addresses outside of "The Hill" Instructions on how to have packages delivered to the UCLA Housing Mail Center are available here. Orders for non-residents will be automatically canceled.

UCLA Store Pick Up

To display UCLA Store Pick Up as a delivery method, enter the following address as the Shipping Address during checkout:

UCLA Store
308 Westwood Plaza
Los Angeles, CA 90095


Email notification will be sent indicating your order is ready for pick up. See Pick Up Location for hours, and designated locations. Please note:

  • ID required at time of pickup
  • Order will only be released to individuals named on order
  • Pickup is for prepaid online orders only
  • Visitors are required to wear face coverings and practice physical distancing while on campus

Unclaimed apparel & accessory orders will be returned to stock after 7 days and refund will be issued to original payment method.  Graduation Essential items will be refunded 7 days after last scheduled graduation ceremony of the season. Personalized items and portraits are ineligible for a refund and will be responsibly destroyed.
* Unclaimed Textbooks will be donated, after 30 days without issuing a refund (See Textbooks Customer Service).

PICK UP LOCATION
See Store Hours for pick up times by location.

ITEMS AVAILABLE FOR PICKUP

PHONE

EMAIL

UCLA Store, Ackerman Union

  • Textbooks
  • Computers & Technology (by appointment)
  • Apparel & Accessories
  • School Supplies

310-825-7711

 

uclastore@asucla.ucla.edu

Health Sciences Store

  • Dental/Nursing Health Kits
  • Dentistry, Medicine, and Public Health Textbooks, Apparel and Supplies

310-825-7721

hssstore@asucla.ucla.edu

Lu Valle Commons Store

  • Anderson, Law, Public Affairs, School of A&A Textbooks, Apparel and Supplies
  • UCLA Extension 

310-825-7238

luvalle@asucla.ucla.edu

 

 
View Larger & Get Directions

UCLA STORE, Ackerman Union, 308 Westwood Plaza, Los Angeles, CA 90095 (310) 825-7711.
The UCLA Store is conveniently located at the center of the UCLA Campus, with easy access to parking, public, and rideshare transit.